Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@zeezworld.com.
If your return is accepted, we will provide you with instructions on how and where to send your return. Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Items sent back to us without first requesting a return may not be accepted.
Please do not send returns to any address without first contacting us and receiving return instructions.
You can contact us with any return questions at support@zeezworld.com.
DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If an item arrives damaged, defective, or incorrect, please contact us at support@zeezworld.com with your order details and, where appropriate, photographs showing the issue.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items may not be eligible for return, including perishable goods, custom or personalized products, and certain personal care or hygiene-sensitive goods where applicable.
We also cannot accept returns of hazardous materials, flammable liquids, or gases.
Some products may be designated as final sale where permitted by applicable law. Gift cards are non-returnable except where required by law.
Please contact us at support@zeezworld.com if you have questions about whether a particular item is eligible for return.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
EXCHANGES
The fastest way to get a different item is to request a return for the item you have and, once the return is accepted, place a separate order for the new item.
ORDER CANCELLATIONS
Customers may request cancellation of an order within 1 hour of placing the order, provided the order has not already been processed or fulfilled.
To request a cancellation, contact us as soon as possible at support@zeezworld.com.
If an order has already been processed, fulfilled, or shipped, we may not be able to cancel it. You may still be able to request a return after receiving the order in accordance with this policy and any rights provided by applicable law.
UK AND EUROPEAN CONSUMER RIGHTS
If you are a consumer in the United Kingdom, European Union, European Economic Area, or another jurisdiction that provides statutory cancellation or withdrawal rights for online purchases, you may have additional rights under applicable consumer protection laws.
Where applicable, these rights may include a statutory period during which you can cancel an eligible online purchase without giving a reason. Any statutory rights that apply to your purchase are separate from and are not reduced by our 30-day return policy.
Certain goods and circumstances may be exempt from statutory cancellation rights under applicable law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow time for your bank, card issuer, or payment provider to process and post the refund.
Original shipping charges and return shipping costs may not be refundable unless required by applicable law or the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
If you have not received an approved refund after a reasonable processing period, please contact us at support@zeezworld.com.
CONTACT US
For questions regarding returns, refunds, cancellations, damaged items, or this policy, please contact:
Zeez World
Email: support@zeezworld.com