Shipping policy

SHIPPING POLICY

Thank you for shopping with Zeez World. We work with third-party fulfillment and shipping partners to process and deliver orders to customers in the countries and regions we serve.

ORDER PROCESSING

After your order is placed, it will be submitted for processing and fulfillment.

Processing times may vary depending on the product, supplier, warehouse location, destination, product availability, order volume, and other circumstances.

Once an order has entered processing or fulfillment, we may not be able to make changes to or cancel the order.

If you need to request a cancellation, please contact us as soon as possible at support@zeezworld.com. Cancellation requests are subject to our cancellation policy and cannot be guaranteed once processing or fulfillment has begun.

SHIPPING AND DELIVERY TIMES

Shipping and delivery times are estimates and may vary depending on your delivery destination, product availability, warehouse location, shipping method, customs processing, carrier operations, and other factors outside our reasonable control.

Where an estimated delivery timeframe is provided at checkout, in your order confirmation, or through your tracking information, it should be treated as an estimate unless expressly stated otherwise.

Delivery may take longer during peak shopping periods, public holidays, severe weather, customs delays, carrier disruptions, or other circumstances outside our reasonable control.

Nothing in this policy limits any delivery rights or remedies you may have under applicable consumer protection law.

MULTIPLE PACKAGES

Products in the same order may be fulfilled from different warehouses or fulfillment locations.

As a result, an order containing multiple products may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments, unless additional charges were clearly disclosed and agreed to when you placed the order.

SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, products ordered, shipping method, and other applicable factors.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or relevant authorities.

Where these charges are not collected from you during checkout, you may be responsible for paying them directly to the relevant authority or carrier, subject to applicable law.

Zeez World does not control charges imposed independently by customs authorities or other government agencies.

Please check the applicable import requirements in your country if you are unsure whether additional charges may apply.

TRACKING INFORMATION

Where tracking is available, tracking information will normally be provided after your order has been shipped.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Tracking information and delivery updates are provided by the relevant shipping carrier and may occasionally be delayed.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your name, delivery address, postal or ZIP code, and other shipping details before completing your purchase.

If you notice an error after placing your order, contact us immediately at support@zeezworld.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package needs to be resent, subject to applicable law.

DELIVERY ISSUES

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household or building, and with the shipping carrier where appropriate.

If you still cannot locate your package, contact us at support@zeezworld.com so we can review the situation and assist where possible.

LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@zeezworld.com.

Please include your order number, a description of the issue, and photographs or other relevant evidence where appropriate.

We will review the issue and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection law.

If a shipment appears to be lost in transit, please contact us so we can investigate the shipment with our fulfillment and shipping partners.

DELIVERY RESTRICTIONS

We may not be able to ship certain products to every country or region.

Shipping availability may depend on the product, destination, carrier availability, legal restrictions, customs requirements, or fulfillment capabilities.

If we are unable to fulfill or ship an order to your destination after you have placed it, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.

RETURNS

Shipping an item back to us is subject to our Return and Refund Policy.

Please do not send a return to an address shown on the original package unless we have specifically instructed you to do so.

Return addresses may differ depending on the product and fulfillment location.

You must contact us before sending a return so that we can provide the appropriate return instructions.

CONTACT US

If you have questions regarding shipping, delivery, tracking, or your order, please contact:

Zeez World

Email: support@zeezworld.com